JAM memberships and class packs are non-transferable and non-refundable. As a courtesy, memberships and class packs may be frozen for up to 2 weeks, one time per year. If additional time is needed, a doctors note is required.
Unlimited memberships start on the day of purchase. Class passes start on the date of first visit.
Joining a Class
Live stream links are sent out 30 minutes before the start of class. If you're booking within the last 30 minutes, then you'll receive the email within a minute or two. You can also access the live stream through your schedule page on the Mindbody app.